Copayments are applied to emergency room visits, hospital admissions, office visits, etc. What does 'copayment' mean?Ī copayment is a predetermined fee the member pays to providers at the time of service. You should receive an Explanation of Benefits (EOB) from your insurance company indicating how much the insurance company paid and how much you owe for out-of-pocket expenses. Please contact your insurance company for specific answers to your questions. In addition, you could be responsible for services not covered by your policy. Most insurance plans require you to pay a deductible and/or coinsurance. Why did my insurance only pay part of my bill? Depending on services received, patients may receive a bill from Bon Secours and a separate bill from one of our extended business partners.Īlthough each billing statement includes the phone number for the appropriate billing office, please call Bon Secours Customer Service for any questions regarding your bills. Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. Contact your specific insurance carrier to verify whether your treatment will be covered. Without a proper referral or certification, the hospital claim could be denied by your insurance which could result in you being responsible for services. HMOs and PPOs often require a referral or certification prior to admission or outpatient services.

Even though Bon Secours participates in your insurance plan, this does not guarantee all services will be covered. Patients need to verify that their insurance plan is honored at the facility where they are seeking services. Will my insurance plan pay for my treatment? South Carolina Physician Billing Customer Service: 88.Virginia Physician Billing Customer Service: 88.If you have questions about your bill or believe that it is incorrect, please contact our customer service centers. With these and other processes that are in place, we are confident that we provide the highest degree of accuracy. In addition, insurance companies and health maintenance organizations (HMOs) routinely perform reviews of our hospital claims. Who can I talk to about questions or problems with my bill?īon Secours has a qualified staff of nurse auditors to monitor and assure accuracy of our hospital bills. When the balance is billed, your statement will show that the adjustment has been applied. The uninsured discount is automatically discounted at the time of billing. How do I get the discount if I am uninsured? Bon Secours will not charge patients a greater amount than the average allowed amounts from Medicare and commercial payers for emergency and other medically necessary care. At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients. Frequently Asked Questions What if I am uninsured?īon Secours Health System responds to our community's health needs by providing the highest quality of care. Once signed into the new site, link any existing account by clicking Open Sharing > Link My Accounts, searching for “Good Help Connection – OHCA” and following the steps. To easily view or reconcile billing statements, link an existing M圜hart account to the new site by following the steps below. For services after May 21, billing statements from Bon Secours will be available in our new M圜hart site. Billing statements for services prior to May 21 will be available in the old M圜hart location. M圜hart gives you 24/7 access to bill payment and accepts Visa, Mastercard, American Express, Discover, and electronic checks.ĭue to the change in our M圜hart experience, you could receive billing in both Bon Secours M圜hart locations. You can pay bills for inpatient and outpatient visits with M圜hart. You can access M圜hart online, or on your smartphone via the M圜hart app, available for both iPhone and Android. In addition to paying your bills online, you can access your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval - all for free. M圜hart gives you direct online access to portions of the electronic medical record (EMR) where your doctor stores your health information. For South Carolina Physician Billing Customer Service and to pay by phone, please call 86.For Virginia Physician Billing Customer Service and to pay by phone, please call 88.For Hospital Billing Customer Service and to pay by phone, please call 87.I Received a Bill From a Provider / Office Pay by Phone

If you were seen at Southampton Memorial Hospital, Southern Virginia Regional Medical Center or Southside Regional Medical Center, please click here for bill payment options or call 80.

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